Refund policy


B.W.F– Return & Refund Policy

Last updated: Nov-20th-2025

Thank you for shopping with B.W.F. We want every customer to have a smooth experience from start to finish. If you're not fully satisfied with your purchase, we’re here to help.

1. Returns

We accept returns within 30 days of the delivery date.

To qualify for a return:

  • Items must be unused, unworn, and in original condition.

  • All original tags, packaging, and accessories must be included.

  • A valid order number or proof of purchase is required.

Non-returnable items:

  • Sale or discounted items

  • Gift cards

  • Final-sale items

  • Digital products (if applicable)

2. Refunds

After we receive and inspect your return, we will notify you regarding approval.

If approved:

  • A refund will be issued to your original payment method.

  • Refund times vary by payment provider but typically take 3–7 business days.

Shipping fees are non-refundable unless the return is due to an error on our part.

3. Exchanges

Exchanges are offered only for items that are:

  • Defective,

  • Damaged, or

  • Incorrectly shipped.

Contact us before sending back an item for exchange.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a Northbound error.

  • We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
Include clear photos of the issue so we can resolve it quickly.

6. How to Start a Return

Text us at:

520-539-1082

Include your:

  • Name

  • Order number

  • Reason for return

  • Photos, if applicable

We’ll provide the return address and full instructions.